The Mama Bear
Experience
Consultation phone call
Let’s chat! This free 20-minute phone call with founder and physical therapist Dr. Helene lets us learn about your needs and how we can support you on your parenthood journey. I will answer any questions you have about the Mama Bear experience, including our services, billing, and insurance.
Log on or answer your door
Whether in person or virtual, set up in a place where you have privacy and space to move around. If you have an exercise mat or other exercise equipment, those would be great to have handy.
If your session is virtual, you'll receive a welcome email beforehand with a secure link to join. Place your computer or phone so the camera captures the area you will be moving in or where you will be seated to chat.
When it’s time for your appointment, log on to our secure, HIPAA-compliant video chat system (just make sure to authorize your computer's camera and audio).
Assessing where you are
Your first session will last an hour. We will talk about your history, challenges, and goals; discuss what has worked for you in the past and what your daily life looks like. Then we’ll share some initial thoughts on what might be the cause of your current issues.
Making a game plan
In the same session, we will develop a game plan to address your symptoms, such as an exercise program for PT or simple actions to ease breastfeeding. We will go over the plan and discuss how to easily fit it into your daily life.
We will also talk about follow-up sessions. Taking into consideration your needs, budget, and schedule, we’ll figure out what works best to maintain forward progress. We don't work with subscriptions or packages; you only get charged when we see each other.
Follow-up and resources
After your assessment, you'll receive a follow-up from your practitioner with everything you need to put the plan into action! This may include handouts, videos of exercises, product recommendations, or referrals to other practitioners.
In between sessions, the Mama Bear team is available via text or email if you have questions or need support!
Future sessions and billing
You can use our secure system to book follow-up sessions, or book directly with your practitioner. These usually last 30 minutes, during which we'll check your progress and adjust your plan to keep you moving toward your goal.
You can store your payment information on the server. After each session, you will receive an invoice for payment, which will include all the info needed for reimbursement if you are eligible for out-of-network benefits. You can find more details about billing on our FAQ page.
Move strong, love strong.
Have more questions? We’d love to chat!